我要退货｡

Wŏ yào tuì huò.

I'd like to get a refund.

Dialogue

A: 我要退货｡

Wŏ yào tuì huò.

I'd like to get a refund on it.

B: 帮您换一个,行吗?

Bāng nín huàn yī gè, xíng ma?

Would you like another one instead?

Related expression

你们关于退货有什么规定?

Nĭmen guānyú tuì huò yŏu shénme guīdìng?

What's your return policy?

Tips

Remember to learn the store's return policy before you make your purchase. Generally speaking, the store has a written list of its rules on returns, refunds and exchanges in a place where customers can easily see it. The list allows you to make an informed decision before you buy.